Friendly reminder: For orders outside the EU, local customs may apply additional charges upon delivery, which are beyond our control and are the buyer's responsibility.
Exchanges and returns
Return
1. Each customer has the right to return goods that do not bear traces of use within 14 days of receipt of the order without giving any reason.
2. The return must be reported by e-mail (sklephm@happymess.co) with the provided date of purchase, amount, order number, name of the goods.
3. The package with the returned goods should be sent to the Happymess address in Poland:
Andrzeja Struga 14, 65-331 Zielona Góra, Poland
phone: no. +48519761114, e-mail: sklephm@happymess.co
4. The parcel should be sent via any courier directly to the address mentioned above. We do not accept parcels sent as cash on delivery, to a Parcel Locker, or to a collection point.
5. The cost of shipping is borne by the buyer.
6. Returned goods can not bear traces of use. We kindly ask you to pack it in the original, undamaged packaging. The product must have all the labels that he had at the time of purchase, please also attach the proof of purchase.
7. The refund will be made by bank transfer to the bank account specified in the return form and processed within 14 days from the date of receipt of goods that do not bear traces of use by us.
8. For international returns from outside the EU: We strongly recommend sending the return via FedEx, as this allows us to better assist with customs clearance. However, please note that the buyer is still solely responsible for settling all customs fees and charges associated with the return.
When making a return, you may need: an export invoice (proof of purchase), IE599 document (ask us for it), information about the reason for the return, and tracking information for the export shipment. Please place the following notice on the shipment in a visible place: returning goods.
If you do not send by FedEx, but by another method, e.g. by post, you may be charged the costs of the customs agency that will carry out the clearance.
Returns via GLS points
For selected countries such as Germany, Austria, Belgium (please check the link for the full list), we offer the option to return products via GLS points. The return label can be easily generated at the provided web address: https://www.gls-returns.com/#/m/happymess.
The cost of the return depends on the size and weight of the parcel. It should be similar to the cost of the original shipment; however, we have no influence over the exact amount. The return shipping cost will be automatically deducted from your product refund.
If you have any questions or concerns, please contact us.
Exchange
1. Each customer has the right to exchange products that do not bear traces of use within 14 days of receipt of the order without giving any reason.
2. The exchange must be reported by e-mail (sklephm@happymess.co) with the provided date of purchase, amount, order number, name of the goods.
3. The package with the exchanged goods should be sent to the Happymess address in Poland:
Andrzeja Struga 14, 65-331 Zielona Góra, Poland
phone: no. +48519761114, e-mail: sklephm@happymess.co
4. The parcel should be sent via any courier directly to the address mentioned above. We do not accept parcels sent as cash on delivery, to a Parcel Locker, or to a collection point.
5. The cost of shipping is borne by the buyer.
6. Exchanged goods can not bear traces of use. We kindly ask you to pack it in the original, undamaged packaging. The product must have all the labels that he had at the time of purchase, please also attach the proof of purchase.
7. In case the goods you want to exchange your order for, are more expensive, please make a surcharge to the account number
08 2490 0005 0000 4600 1611 2370. In case the new goods are cheaper, please provide the account number to which we will refund the difference.
8. The cost of the re-shipping is on the shop's side if the price of the goods qualifies for free delivery. However, if the price of the goods is lower than the required amount for free delivery, the cost, according to the price list, is borne by the customer.
9. For international exchanges from outside the EU: As with returns, we highly recommend using FedEx for sending goods from abroad, as this enables us to better support customs clearance. Please remember, the buyer is responsible for any customs fees and duties related to the exchange process.
Complaints
1. The exchange must be reported by e-mail (sklephm@happymess.co) with the provided date of purchase, amount, order number, name of the goods, size as well as photos, and the reason for complaint
2. The package with the exchanged goods should be sent to the Happymess address in Poland:
Andrzeja Struga 14, 65-331 Zielona Góra, Poland
phone: no. +48519761114, e-mail: sklephm@happymess.co
3. The parcel should be sent via any courier directly to the address mentioned above. We do not accept parcels sent as cash on delivery, to a Parcel Locker, or to a collection point.
4. The cost of shipping is borne by the seller.
5. In the case of a justified complaint, the damaged goods will be repaired or replaced with another, full value, and if this is not possible (e.g. due to the lack of product), the shop will reimburse all transaction costs incurred by the customer or offer him other goods available in the shop to choose from.
6. Possible refunds of transaction costs are made by bank transfer to the account indicated in the return form.
7. Complaints are processed within 14 days of receipt of the package.
8. Complaints about the difference in the appearance of goods ordered with the received, which arise from the difference in setting the parameters of the customer's monitor, in particular the difference in colors and shades, do not constitute grounds for complaint.
9. The store is not responsible for the non-conformity of consumer goods with the contract when the buyer was informed of this incompatibility.
10. No complaints can be made for:
- Natural product consumption
- Mechanical damage