International shipping time is approximately 4-7 business days.
Exchanges and returns
The following rules apply to international orders (shipped outside of Poland). For orders delivered within Poland, please refer to the information on our Polish-language site.
INTERNATIONAL RETURNS & EXCHANGES (EU AND WORLDWIDE)
For all orders, we do not offer direct exchanges. Please return the unwanted item for a refund and place a new order for the product you would like instead. This is the fastest way to receive your new item.
How to return an item?
Please notify us of your intention to return by sending an email to help@happymess.co. Include your order number and the items you wish to return.
Pack the items carefully to prevent damage during transit. Please include a completed return form inside the package.
Send the package to the address below. The customer is responsible for all return shipping costs.
Happymess
ul. Andrzeja Struga 14, 65-331 Zielona Góra, Poland
Phone: +48 516 777 494
Shipping recommendations:
For customers within the European Union:
You can use any tracked courier service of your choice. For select countries, we offer access to a convenient GLS return panel. Please contact us at help@happymess.co for more details and to check if this option is available for your country. Please be aware that this is a paid service. While we cannot provide the exact cost in advance, it is typically similar to the original shipping fee, and this amount will be deducted from your refund.
For customers outside the European Union:
We strongly recommend using FedEx for your return shipment. As we exclusively cooperate with FedEx for our logistics, using this carrier may allow for a smoother process; however, please be aware that you remain fully and solely responsible for the entire shipping and customs process. Happymess does not contact the courier or manage the shipment on behalf of the customer. If you choose to use any other carrier, such as your National Post (e.g., Poczta Polska), you must manage the entire return independently and at your own risk. We cannot provide any support, tracking updates, or intervention for shipments sent via National Post or other couriers, as these processes are entirely outside our system.
Furthermore, returning items via National Post often imposes an additional administrative burden on us, requiring us to manually complete customs documentation as the sender. Consequently, any extra costs or handling fees incurred by us for processing such returns will be deducted from your final refund. Regardless of the carrier, you are responsible for covering all shipping costs, duties, and taxes. This includes a mandatory customs handling fee of approximately 51.66 PLN, which is charged to us by the carrier (FedEx) for processing the return and will be deducted from your refund.
When preparing your return, you must include a copy of the original invoice/proof of purchase and the IE599 Export Confirmation Document, which you must obtain directly from FedEx (or your chosen carrier) at the time of shipping. You should contact us at help@happymess.co before you ship the package to confirm the return process, but please note that obtaining and correctly completing all required export documentation is your sole responsibility. Please clearly mark the outside of the parcel with "RETURN - Order #[Your Order Number]".
Please remember: We do not accept parcels sent with cash on delivery (COD), to parcel lockers, or to PUDO points.
Refunds:
Once we receive and inspect your return, we will process your refund within 14 days. The refund will be issued to your original payment method.
COMPLAINTS
If the item you received has a manufacturing defect, please follow the procedure below.
How to file a complaint?
Report the complaint via email to: help@happymess.co. In your message, please provide your order number, a description of the defect, and attach photos of the product.
After our review, send the item to the following address:
Happymess
ul. Struga 14, 65-331 Zielona Góra, Poland
In the case of a justified complaint, we cover the return shipping costs.
We process complaints within 14 days. If the complaint is justified, the defective item will be repaired or replaced with a new, full-value product. If this is not possible (e.g., because the item is out of stock), the store will refund all transaction costs incurred by the customer or offer other available products from our store as an alternative.
Any refunds are made via bank transfer to the account specified in the return form.
When might a complaint not be accepted?
Our liability covers non-conformities that existed in the product at the time of its delivery. A complaint may not be justified if the issue results from:
Mechanical damage caused by the user (e.g., tears, abrasions, or rips resulting from improper use).
Damage resulting from improper care that does not follow the recommendations on the product's label (e.g., washing at the wrong temperature, using bleach).
Natural, ordinary wear and tear of the product during its proper use (e.g., normal wear of shoe soles, natural pilling of certain fabrics).
Additionally, minor differences in the product's appearance resulting from your individual monitor settings (e.g., a different color shade) or defects that you were clearly informed about before making the purchase cannot be grounds for a complaint.
