Exchanges and returns

The following rules apply to international orders (shipped outside of Poland). For orders delivered within Poland, please refer to the information on our Polish-language site.

INTERNATIONAL RETURNS & EXCHANGES (EU AND WORLDWIDE)

For all orders, we do not offer direct exchanges. Please return the unwanted item for a refund and place a new order for the product you would like instead. This is the fastest way to receive your new item.

How to return an item?
Please notify us of your intention to return by sending an email to sklephm@happymess.co. Include your order number and the items you wish to return.
Pack the items carefully to prevent damage during transit. Please include a completed return form inside the package.
Send the package to the address below. The customer is responsible for all return shipping costs.

Happymess
ul. Andrzeja Struga 14, 65-331 Zielona Góra, Poland
Phone: +48 519 761 114

Shipping recommendations:

For customers within the European Union:
You can use any tracked courier service of your choice. For select countries, we offer access to a convenient GLS return panel. Please contact us at sklephm@happymess.co for more details and to check if this option is available for your country. Please be aware that this is a paid service. While we cannot provide the exact cost in advance, it is typically similar to the original shipping fee, and this amount will be deducted from your refund. 

For customers outside the European Union:
We strongly recommend using FedEx for your return shipment to ensure a smoother and faster customs process. When preparing your return, you must include a copy of the original invoice/proof of purchase and the IE599 Export Confirmation Document. To obtain the IE599 document, you must contact us at sklephm@happymess.co before you ship the package. Additionally, please clearly mark the outside of the parcel with "RETURN - Order #[Your Order Number]".
Please note that you are fully responsible for covering all shipping costs, customs duties, taxes, and for correctly completing all documentation. Happymess does not cover these fees. Any charges incurred by us upon receiving the return will be deducted from your refund.

Please remember: We do not accept parcels sent with cash on delivery (COD), to parcel lockers, or to PUDO points.
Refunds:
Once we receive and inspect your return, we will process your refund within 14 days. The refund will be issued to your original payment method.

COMPLAINTS
If the item you received has a manufacturing defect, please follow the procedure below.
How to file a complaint?
Report the complaint via email to: sklephm@happymess.co. In your message, please provide your order number, a description of the defect, and attach photos of the product.
After our review, send the item to the following address:
Happymess
ul. Struga 14, 65-331 Zielona Góra, Poland
In the case of a justified complaint, we cover the return shipping costs.
We process complaints within 14 days. If the complaint is justified, the defective item will be repaired or replaced with a new, full-value product. If this is not possible (e.g., because the item is out of stock), the store will refund all transaction costs incurred by the customer or offer other available products from our store as an alternative.
Any refunds are made via bank transfer to the account specified in the return form.

When might a complaint not be accepted?
Our liability covers non-conformities that existed in the product at the time of its delivery. A complaint may not be justified if the issue results from:
Mechanical damage caused by the user (e.g., tears, abrasions, or rips resulting from improper use).
Damage resulting from improper care that does not follow the recommendations on the product's label (e.g., washing at the wrong temperature, using bleach).
Natural, ordinary wear and tear of the product during its proper use (e.g., normal wear of shoe soles, natural pilling of certain fabrics).
Additionally, minor differences in the product's appearance resulting from your individual monitor settings (e.g., a different color shade) or defects that you were clearly informed about before making the purchase cannot be grounds for a complaint.