THE FIRST A/W DROP IS HERE
Terms and conditions
The conclusion of an agreement between the Buyer and the Seller can take place in two ways.
The Buyer has the right, before placing an order, to negotiate all provisions of the agreement with the Seller, including those changing the provisions of the following regulations. These negotiations should be conducted in writing and sent to the Seller's address (DHJ Daria Romankiewicz-Hańska, ul. Anieli Krzywoń 12 65-534 Zielona Góra).
If the Buyer waives the possibility of concluding an agreement through individual negotiations, the following regulations and relevant legal provisions shall apply.
TERMS AND CONDITIONS
§1 Definitions
1. Personal Data Administrator:
DHJ Daria Romankiewicz-Hańska
ul. Anieli Krzywoń 12
65-534 Zielona Góra
Tax ID: 929 179 79 81, REGON: 081182587
2. Postal address - first and last name or name of the institution, location in the town (for towns divided into streets: street, building number, apartment or unit number; for towns not divided into streets: town name and property number), postal code, and town.
3. Complaint address:
DHJ Daria Romankiewicz-Hańska
ul. Anieli Krzywoń 12
65-534 Zielona Góra
4. Delivery Price List – a list of available delivery types and their costs, located at https://happymess.co/pages/dostawa-i-platnosc.
5. Contact details:
DHJ Daria Romankiewicz-Hańska
ul. Anieli Krzywoń 12
65-534 Zielona Góra
e-mail: help@happymess.co
phone: +48 516 777 494
6. Personal data - any information relating to an identified or identifiable natural person. Information is not considered to allow for the identification of a person if it would require excessive cost, time or actions.
7. Sensitive data – personal data containing information about racial or ethnic origin, political views, religious or philosophical beliefs, religious, party or trade union affiliation, as well as data on health, genetic code, addictions, sexual life, convictions, rulings on punishment and criminal mandates, and other rulings issued in judicial or administrative proceedings.
8. Delivery – a type of transport service. For deliveries outside the territory of the European Union, the delivery cost does not include any customs duties and import taxes, for the payment of which the Buyer is entirely responsible.
9. Proof of purchase – an invoice, bill or receipt issued in accordance with the Act on Tax on Goods and Services of March 11, 2004, with subsequent amendments and other relevant legal provisions.
10. Product Card – a single subpage of the store containing information about a single product.
11. Customer – an adult natural person with full legal capacity, a legal person or an organizational unit without legal personality but with legal capacity, making a purchase from the Seller directly related to their business or professional activity.
12. Civil Code – the Civil Code Act of April 23, 1964, with subsequent amendments.
13. Code of good practice – a set of rules of conduct, and in particular ethical and professional standards, referred to in Article 2 point 5 of the Act on Counteracting Unfair Market Practices of August 23, 2007, with subsequent amendments.
14. Consumer – an adult natural person with full legal capacity, making a purchase from the Seller not directly related to their business or professional activity.
15. Entrepreneur with consumer rights – a natural person for whom the sales contract concluded with the Seller is directly related to their business activity, but the content of this contract indicates that it does not have a professional character for this person, resulting in particular from the subject of their business activity, made available on the basis of the provisions on the Central Register and Information on Economic Activity.
16. Basket – a list of products compiled from the products offered in the store based on the Buyer's choices.
17. Buyer – both Consumer and Customer.
18. Place of delivery of the goods – the postal address or collection point indicated in the order by the Buyer.
19. Time of delivery of the goods – the moment when the Buyer or a third party indicated by them for collection takes possession of the goods.
20. ODR online platform – an EU online service operating under Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC, available at https://consumer-redress.ec.europa.eu/index_en
21. Payment – the method of payment for the subject of the contract and delivery listed at https://happymess.co/pages/dostawa-i-platnosc
22. Authorized entity – an entity authorized for out-of-court resolution of consumer disputes within the meaning of the Act on out-of-court resolution of consumer disputes of September 23, 2016, with subsequent amendments.
23. Privacy Policy - the rules for processing personal data of Buyers by the Personal Data Administrator, the rights of Buyers and the obligations of the Data Administrator, which can be found at: https://happymess.co/pages/polityka-prywatnosci
24. Consumer Law – the Act on consumer rights of May 30, 2014.
25. Product – the minimum and indivisible quantity of goods that can be the subject of an order, and which is indicated in the Seller's store as a unit of measure when determining its price (price/unit).
26. Subject of the contract – products and delivery that are the subject of the contract.
27. Subject of performance – subject of the contract.
28. Collection point – a place of delivery of goods that is not a postal address, listed in the statement provided by the Seller in the store.
29. UOKiK Register ¬– a register of authorized entities maintained by the Office of Competition and Consumer Protection on the basis of the Act on out-of-court resolution of consumer disputes of September 23, 2016, with subsequent amendments and available at: https://uokik.gov.pl/rejestr_podmiot_uprawnionych.php
30. GDPR - Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC
31. Item – a movable item that can be or is the subject of a contract.
32. Store – an online service available at www.happymess.co, through which the Buyer can place an order.
33. Seller:
DHJ Daria-Romankiewicz Hańska
Tax ID: 929 179 79 81, REGON: 081182587
registered and visible in the CEIDG register at:
https://aplikacja.ceidg.gov.pl/ceidg/ceidg.public.ui/SearchDetails.aspx?Id=8e8aef59-7043-4cc1-9971-f92fd34ddcee
BANK ACCOUNT: 08 2490 0005 0000 4600 1611 2370
34. System – a set of cooperating IT devices and software ensuring the processing and storage, as well as sending and receiving of data via telecommunications networks using a terminal device appropriate for a given type of network, commonly referred to as the Internet.
35. Fulfillment time – the number of hours or business days indicated on the product card.
36. Agreement – an agreement concluded off-premises or at a distance within the meaning of the Act on consumer rights of May 30, 2014, in the case of Consumers, and a sales agreement within the meaning of Article 535 of the Civil Code Act of April 23, 1964, in the case of Buyers.
37. Defect – both a physical defect and a legal defect.
38. Physical defect – non-conformity of the sold item with the contract, and in particular if the item:
a. does not have properties that an item of this type should have due to the purpose specified in the contract or resulting from circumstances or intended use;
b. does not have properties that the Seller assured the Consumer it had,
c. is not suitable for the purpose of which the Consumer informed the Seller when concluding the contract, and the Seller did not raise any objections to such intended use;
d. was delivered to the Consumer in an incomplete state;
e. in case of incorrect installation and commissioning, if these actions were performed by the Seller or a third party for whom the Seller is responsible, or by the Consumer who followed the instructions received from the Seller;
f. does not have the properties that the producer or its representative or a person who puts the item into circulation within the scope of its business activity, and a person who, by placing its name, trademark or other distinguishing mark on the sold item, presents itself as the producer, assured it had, unless the Seller did not know of such assurances or, reasonably judging, could not have known them, or they could not have influenced the Consumer's decision to conclude the contract, or when their content was rectified before concluding the contract.
39. Legal defect – a situation when the sold item is owned by a third party or is encumbered with a third party's right, and also if the restriction on the use or disposal of the item results from a decision or ruling of the competent authority.
40. Order – a declaration of intent of the Buyer placed through the store, clearly specifying: the type and quantity of products; the type of delivery; the type of payment; the place of delivery of the goods, the Buyer's data, and directly aiming at concluding an agreement between the Buyer and the Seller.
41. Complaint – a complaint should be submitted by e-mail (help@happymess.co) where you should provide the purchase date, amount, order number and name, size of the goods you received, as well as photos and a description of the reason for the complaint.
The package with the exchanged goods should be sent to the address:
Happymess
ul. Anieli Krzywoń 12
65-534 Zielona Góra
phone: +48 516 777 494
e-mail: help@happymess.co
The package should be sent via any courier directly to the address mentioned above. We do not accept packages sent cash on delivery, to a parcel locker or to a collection point.
The cost of shipping the goods is borne by the seller.
In the case of a justified complaint, the damaged goods will be repaired or replaced with another, full-value item, and if this is not possible (e.g., due to exhaustion of stock), the store will refund all transaction costs incurred by the customer or offer other goods available in the store for selection.
Any refunds of transaction costs are made by bank transfer to the account indicated in the return form.
Complaints are processed within 14 days from the date of receipt of the shipment.
The Seller is liable for the non-conformity of the goods with the contract, existing at the time of delivery and revealed within two years from that moment, on the terms specified in the Consumer Rights Act.
Complaints due to non-conformity of goods with the contract do not particularly cover:
a) mechanical damage (e.g., tears, cracks, abrasions) and thermal damage arising after the delivery of the goods to the Buyer, resulting from improper use or external factors;
b) damage resulting from improper maintenance or lack thereof (e.g., discoloration or damage to the material caused by washing at an inappropriate temperature or with unsuitable agents, contrary to the recommendations on the product label);
c) natural wear and tear of the product occurring as part of proper use (e.g., normal wear of soles in footwear, natural pilling of fabrics, fading of clothing color due to long-term use and repeated washing).
Differences in the appearance of the goods resulting from individual settings of the Buyer's monitor or device screen (e.g., differences in color shade, proportions) cannot be the basis for complaining about the goods as non-compliant with the contract.
The Seller is not responsible for the lack of conformity of the goods with the contract if the Buyer, at the latest at the time of concluding the contract, was clearly informed that a specific feature of the goods deviates from the requirements of conformity with the contract, and explicitly and separately accepted the lack of this specific feature.
§2 General conditions
1. The agreement is concluded in Polish, in accordance with Polish law and these regulations.
2. Available delivery locations are specified during the order fulfillment process.
3. The Seller is obliged and undertakes to provide services and deliver goods free from defects.
4. All prices are given in the currency displayed on the website. For orders shipped within the European Union, prices include the applicable value-added tax (VAT). For orders shipped outside the European Union, the Buyer is responsible for all customs duties and import taxes.
The product price does not include delivery cost, which is specified in the delivery price list and visible to the Buyer during the ordering process.
If the Seller announces a price reduction for a Product, in addition to information about the reduced price, the Seller also displays information about the lowest price of that Product that was in effect for 30 days before the reduction was introduced.
For orders with delivery to countries outside the European Union, the Buyer, as the importer, may be charged additional fees, such as customs duties, import taxes, or other fees imposed by the customs authorities of the destination country. All such fees are entirely borne by the Buyer. The Seller has no influence over their amount and cannot estimate them. For detailed information, we recommend that the Buyer contact their local customs office before placing an order. Refusal to pay the above fees by the Buyer and the resulting return of the shipment to the Seller shall be entirely at the Buyer's expense. In such a case, all costs incurred by the Seller will be deducted from the refund for the ordered products, including, but not limited to: return transport costs, any return customs duties, taxes, and handling fees charged to the Seller by the courier company or customs authorities in connection with the return.
5. All deadlines are calculated in accordance with Article 111 of the Civil Code, i.e., a deadline specified in days ends at the expiry of the last day, and if the beginning of a deadline specified in days is a certain event, the day on which that event occurred is not included in the calculation of the deadline.
6. Confirmation, provision, recording, and securing of all essential provisions of the agreement for future access to this information takes place in the form of:
a. order confirmation by sending to the indicated e-mail address: the order, pro forma invoice, information about the right to withdraw from the contract, these regulations in PDF format, a template of the withdrawal form in PDF format, links to download the regulations and the withdrawal template independently;
b. attaching to the fulfilled order, sent to the indicated place of delivery of the goods, printed copies of: proof of purchase, information about the right to withdraw from the contract, these regulations, a template of the withdrawal form.
7. The Seller informs about any known guarantees granted by third parties for products in the store.
8. The Seller does not charge any fees for communication with them using means of distance communication, and the Buyer will bear its costs in the amount resulting from the agreement concluded with a third party providing a specific service enabling distance communication.
9. For the proper use of the Store, the Buyer needs a device with Internet access and an up-to-date version of one of the popular web browsers, such as Google Chrome, Mozilla Firefox, Microsoft Edge, Opera, or Safari, with cookies and JavaScript enabled.
10. The Buyer may use the option to save their data by the store to facilitate the process of placing subsequent orders. To do this, the Buyer should provide a login and password, necessary to access their account. The login and password are a string of characters set by the Buyer, who is obliged to keep them confidential and protect them from unauthorized access by third parties. The Buyer has the right at any time to view, correct, update data and delete the account in the store.
11. The Seller adheres to the code of good practice.
12. The Buyer is obliged to:
a. not to provide or transmit content prohibited by law, e.g., content promoting violence, defamatory content, or content violating personal rights and other rights of third parties,
b. use the store in a way that does not disrupt its functioning, in particular by using specific software or devices,
c. not to take actions such as: sending or posting unsolicited commercial information (spam) within the store,
d. use the store in a way that is not burdensome for other Buyers and for the Seller,
e. use all content posted within the store only for their own personal use,
f. use the store in a way that complies with the laws applicable in the territory of the Republic of Poland, the provisions of the regulations, and general netiquette rules.
13. Promotions, discount codes (including individual discount codes for signing up for the newsletter), and sales applicable in the Store do not combine with each other, unless the terms and conditions of a specific promotional action explicitly state otherwise. Valid from 2026-07-17.
§3 Conclusion and Fulfillment of the Contract
1. Orders can be placed 24 hours a day.
2. To place an order, the Buyer should perform at least the following actions, some of which may be repeated multiple times:
a. adding a product to the cart;
b. choosing the delivery method;
c. choosing the payment method;
d. choosing the place of delivery;
e. placing an order in the store by clicking the "Order and Pay" button.
3. The contract with the Consumer is concluded upon placing the order.
4. Fulfillment of a Consumer's cash-on-delivery order occurs immediately, while orders paid by bank transfer or electronic payment system are fulfilled after the Consumer's payment is credited to the Seller's account, which should happen within 30 days of placing the order, unless the Consumer was unable to make the payment through no fault of their own and informed the Seller about it.
5. The contract with the Client is concluded when the Seller accepts the order, of which the Seller informs the Client within 48 hours of placing the order.
6. Fulfillment of a Client's cash-on-delivery order occurs immediately after the conclusion of the contract, while orders paid by bank transfer or electronic payment system are fulfilled after the conclusion of the contract and after the Client's payment is credited to the Seller's account.
7. Fulfillment of a Client's order may depend on the payment of all or part of the order value, or obtaining a trade credit limit at least equal to the order value, or the Seller's consent to send the order cash on delivery.
8. If the client chooses payment by bank transfer or payment card, the order fulfillment time is calculated from the day the Seller's bank account or settlement account is credited.
9. The subject of the contract is dispatched within the time specified on the product page, and for orders consisting of multiple products, within the longest time specified on the product pages. The time limit begins when the order is fulfilled.
10. The purchased subject of the contract, along with the sales document chosen by the Buyer, is sent via the delivery method chosen by the Buyer to the place of delivery indicated by the Buyer in the order, along with the attached annexes referred to in §2 point 6b.
11. Available payment methods:
a) Online payments via payment operators:
PayPal Service: allowing payment processing using a PayPal account.
BLIK: direct payment using a code generated in the Buyer's bank's mobile application.
b) Credit or debit card payment:
Direct acceptance of payment cards such as Visa, MasterCard, and American Express.
c) Deferred payments (so-called "Buy now, pay later"):
Klarna
PayPo
By choosing deferred payment, the Buyer enters into a separate agreement with the respective payment operator (Klarna or PayPo), and its fulfillment is subject to the terms specified in that operator's regulations.
d) Payment on delivery:
For personal pickup: cash or card payment at the pickup point at: ul. Anieli Krzywoń 12 65-534 Zielona Góra.
The Buyer chooses the payment method when placing the order.
Detailed information about payment operators and any additional costs associated with the chosen payment method are visible to the Buyer at the order finalization stage, before its final confirmation.
§4 Right of Withdrawal from the Contract
1. The Consumer, pursuant to Article 27 of the Consumer Rights Act, has the right to withdraw from a distance contract without giving a reason and without incurring costs, except for the costs specified in Article 33 and Article 34 of the Consumer Rights Act.
2. The deadline for withdrawal from a distance contract is 14 days from the date of delivery of the item, and it is sufficient to send a statement before its expiry to meet the deadline.
3. The Consumer may submit a statement of withdrawal from the contract using the form, the model of which is Appendix No. 2 to the Consumer Rights Act, on the form available at https://happymess.co/pages/wymiany-zwroty or in another form consistent with the Consumer Rights Act.
4. The Seller will confirm to the Consumer by e-mail (provided when concluding the contract and otherwise if specified in the submitted statement) the receipt of the statement of withdrawal from the contract.
5. In case of withdrawal from the contract, the contract is considered null and void.
6. The Consumer is obliged to return the item to the Seller immediately, but no later than 14 days from the day on which they withdrew from the contract. Sending the item back before the deadline expires is sufficient to meet the deadline.
7. The Consumer returns the items that are the subject of the contract from which they withdrew at their own expense.
8. The Consumer does not bear the costs of supplying digital content not stored on a tangible medium if they did not consent to the performance before the expiry of the withdrawal period, or were not informed about the loss of their right of withdrawal when giving such consent, or if the entrepreneur did not provide confirmation in accordance with Article 15 para. 1 and Article 21 para. 1 of the Consumer Rights Act.
9. The Consumer is liable for any diminished value of the item resulting from the use of the item in a manner exceeding what is necessary to establish the nature, characteristics, and functioning of the item.
10. The Seller shall immediately, no later than within 14 days from the date of receipt of the Consumer's statement of withdrawal from the contract, return to the Consumer all payments made by them, including the costs of delivering the item to the Consumer, and if the Consumer chose a delivery method other than the cheapest standard delivery method offered by the Seller, the Seller will not refund the Consumer additional costs in accordance with Article 33 of the Consumer Rights Act.
11. The Seller shall refund the payment using the same payment method as used by the Consumer, unless the Consumer has expressly agreed to a different payment method that does not incur any costs for them.
12. The Seller may withhold reimbursement of payment received from the Consumer until receipt of the item back or until the Consumer provides proof of its return, whichever occurs first.
13. Online payment processing is handled by external, specialized payment operators. Information about the operator handling a given transaction is visible to the Buyer during the order placement process.
a. where the price or remuneration depends on fluctuations in the financial market over which the Seller has no control and which may occur before the expiry of the withdrawal period;
b. where the subject of the service is a non-prefabricated item, manufactured according to the consumer's specifications or serving to satisfy their individualized needs;
c. where the subject of the service is an item that deteriorates quickly or has a short shelf life;
d. where the subject of the service is an item delivered in a sealed package, which cannot be returned after opening the package due to health protection or hygiene reasons, if the package was opened after delivery;
e. where the subject of the service consists of items which, after delivery, due to their nature, become inextricably linked with other items;
f. where the subject of the service is sound or visual recordings or computer programs delivered in a sealed package, if the package was opened after delivery;
g. for the supply of digital content not stored on a tangible medium, if the performance began with the Consumer's express consent before the expiry of the withdrawal period and after being informed by the entrepreneur about the loss of the right of withdrawal;
h. for the supply of newspapers, periodicals, or magazines, with the exception of subscription agreements.
§5 Product Exchange
1. The store does not offer a direct product exchange procedure. To exchange a product for another, the Buyer should exercise their right of withdrawal from the contract, as described in §4 of these regulations (return the product), and then place a new, separate order for their chosen product.
§6 Liability for Conformity of Goods with the Contract and Complaints
1. The Seller is obliged to deliver goods that conform to the contract to the Consumer and Entrepreneur with consumer rights. The Seller is liable for any lack of conformity of the goods with the contract, existing at the time of delivery and revealed within two years thereof, on the terms specified in the Consumer Rights Act.
2. In the event of a lack of conformity of the goods with the contract, the Consumer or Entrepreneur with consumer rights has the right to demand repair or replacement.
3. The Seller may make a replacement when the Consumer requests repair, or the Seller may make a repair when the Consumer requests replacement, if bringing the goods into conformity with the contract in the manner chosen by the Buyer is impossible or would incur excessive costs for the Seller.
4. If repair and replacement are impossible or would incur excessive costs, the Buyer may submit a statement requesting a price reduction or withdrawal from the contract. The Consumer cannot withdraw from the contract if the lack of conformity of the goods with the contract is insignificant.
5. Complaints should be submitted by e-mail to help@happymess.co or in writing to: DHJ Daria Romankiewicz-Hańska, ul. Anieli Krzywoń 12
65-534 Zielona Góra. The complaint should include the Buyer's details, order number, a description of the reason for the complaint, and the requested action (e.g., repair, replacement).
6. To process the complaint, the Buyer is obliged to deliver the advertised product to the Seller's address. The cost of delivering the goods is borne by the Seller.
7. The Seller will respond to the complaint of the Consumer or Entrepreneur with consumer rights within 14 days of its receipt.
8. For Buyers who are entrepreneurs (not having the status of Entrepreneur with consumer rights), liability under warranty for physical and legal defects is excluded pursuant to Article 558 § 1 of the Civil Code.
9. Mechanical, thermal, or chemical damage caused by the Buyer's fault due to improper use or maintenance (inconsistent with the recommendations on the product label), as well as natural wear and tear of the goods during normal operation, are not subject to complaints due to lack of conformity of the goods with the contract.
§7 Product Reviews
1. The Seller enables its Customers to post product reviews.
2. The Seller informs that it takes measures to verify whether published reviews come from Customers who have actually purchased the given product.
Review verification is carried out by checking whether the e-mail address of the person posting the review matches the e-mail address used during order placement in the store.
The Seller does not use false reviews or recommendations and does not commission their posting.
§8 Privacy Policy and Personal Data Security
1. The Personal Data Administrator is responsible for the lawful processing of personal data, as well as the principles of collecting, processing, and storing personal data, and the Buyer's rights related to their personal data.
2. The Personal Data Administrator processes Buyers' personal data based on consent and in connection with the Seller's legitimate interests.
3. The Personal Data Administrator collects and processes personal data only to the extent justified by contractual or legal obligations.
4. The Buyer's consent to the processing of personal data is voluntary, and consent to data processing for a specific purpose may be withdrawn at any time.
5. For the purpose of fulfilling the Buyer's order, the following personal data are collected:
a. postal address – necessary for issuing proof of purchase;
b. place of delivery – necessary for addressing the shipment;
c. e-mail – necessary for communication related to order fulfillment;
d. phone number – necessary when choosing certain delivery methods
6. Detailed solutions for personal data protection related to placing an order, as well as using the store before and after placing an order, are contained in the privacy policy.
§9 Product Safety and GPSR Compliance
1. The Seller undertakes to offer only safe products in the Store that meet the requirements specified in Regulation (EU) 2023/988 of the European Parliament and of the Council of 10 May 2023 on general product safety (GPSR).
2. To fulfill the information obligations arising from the aforementioned regulation, the Seller ensures that at least the following information is available on the product page (card) for each product:
a) identification data of the manufacturer (or importer/authorized representative, if the manufacturer is based outside the European Union), including their name, postal address, and e-mail address or other electronic contact point;
b) data enabling unambiguous identification of the product, including its photo and type, batch, or series number, if applicable;
c) all warnings and safety instructions required for the given product, presented in Polish.
3. The Buyer is obliged to familiarize themselves with the information and instructions provided on the product card before use to ensure correct and safe use of the goods.
4. In case of any questions or concerns regarding product safety, the Buyer is kindly requested to contact the Seller immediately at the e-mail address: help@happymess.co.
§10 Final Provisions
1. None of the provisions of these regulations are intended to infringe the Buyer's rights. They also cannot be interpreted in such a way, as in the event of inconsistency of any part of the regulations with applicable law, the Seller declares absolute subordination to and application of that law in place of the challenged provision of the regulations.
2. Registered Buyers will be notified of changes to the regulations and their scope electronically (to the e-mail address provided during registration or order). The notification will be sent at least 14 days before the new regulations come into force. Changes will be introduced to adapt the regulations to the current legal status.
3. The current version of the regulations is always available to the Buyer in the regulations tab at happymess.co/strona/regulamin. During order fulfillment and throughout the post-sales care period, the Buyer is bound by the regulations accepted by them when placing the order.
4. The Consumer has the option of using out-of-court dispute resolution methods and pursuing claims. Detailed information on this subject is available on the websites of the Office of Competition and Consumer Protection, as well as from district (municipal) consumer ombudsmen.
In accordance with Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013, the Seller informs about the existence of an online dispute resolution platform (ODR platform), available at: https://ec.europa.eu/consumers/odr. This platform serves as a single point of contact for consumers and entrepreneurs seeking out-of-court dispute resolution.
The Seller declares that it agrees to participate in proceedings for out-of-court resolution of consumer disputes.
In matters not regulated by these regulations, generally applicable provisions of Polish law shall apply.
Ultimately, the matter shall be resolved by the competent local and subject-matter court.